U-Haul of Del City

I made a reservation over a week early for a 6pm pick up called the morning of to confirm and was told everything is great. I even Stopped by the this location to get boxes, and confirmed my reservation again around 3pm at 6pm no truck, at 650pm they call me and tell me that the truck is in another city, and I'll have to go get it but the location closes at 7pm, not to mention all the miles from that city back to where I live would be added to my check. EVERYTIME I've made a reservation with uhaul they've screwed me over this is third time I've had to use them each time the locations never had the truck that was promised and I've had to go to a different location and get something way smaller than I needed and make several trips.