Although cake was decent looking, the customer service was beyond deplorable. When I ordered the cake, I asked for 6pm delivery, was told they could do 5:30 as they had a wedding delivery at 6p. I ended the conversation with an agreed upon time of 5:30. Cake showed up around 6:30pm. I had to call the cupcake place to even find out where the cake was. Upon delivery was told that delivery time was only an estimated time-that was NEVER communicated to me. When I asked to speak to Tiffany, was told she had already went home for the day and that delivery driver would let her know and she would call me this week. When I called her today to discuss the issue she took NO responsibility! Stating the the cake was there before the party so that all that mattered. Also that I wasn't required to be there for delivery so it didn't matter when it got there. **Again! That was NEVER communicated to me!!!!!
*****Because the cake was so late, I WASN'T able to hide the surprise from the birthday girl!!! Due to kids not being able to be picked up!!! Because of Tiffany's lack of professionalism and time management my party was completely ruined!!! Months and months of planning ruined because of one crappy company and their lack of communication with the customer.
I DO NOT recommend this cake company at all!!!!
All USA
Although cake was decent looking, the customer service was beyond deplorable. When I ordered the cake, I asked for 6pm delivery, was told they could do 5:30 as they had a wedding delivery at 6p. I ended the conversation with an agreed upon time of 5:30. Cake showed up around 6:30pm. I had to call the cupcake place to even find out where the cake was. Upon delivery was told that delivery time was only an estimated time-that was NEVER communicated to me. When I asked to speak to Tiffany, was told she had already went home for the day and that delivery driver would let her know and she would call me this week. When I called her today to discuss the issue she took NO responsibility! Stating the the cake was there before the party so that all that mattered. Also that I wasn't required to be there for delivery so it didn't matter when it got there. **Again! That was NEVER communicated to me!!!!! *****Because the cake was so late, I WASN'T able to hide the surprise from the birthday girl!!! Due to kids not being able to be picked up!!! Because of Tiffany's lack of professionalism and time management my party was completely ruined!!! Months and months of planning ruined because of one crappy company and their lack of communication with the customer. I DO NOT recommend this cake company at all!!!!