I called for a business matter and asked for the owner. Not expecting to get her (my sales call being one most owners receive constantly), I was pleasantly surprised to not only speak with her (she didn't know who I was), but that she was kind, polite, and generous of her time. I have not used their service, but when I eventually need their service they are on top of my list. If the style of management trickles down, then I've no doubt the staff must be friendly and caring.
I called for a business matter and asked for the owner. Not expecting to get her (my sales call being one most owners receive constantly), I was pleasantly surprised to not only speak with her (she didn't know who I was), but that she was kind, polite, and generous of her time. I have not used their service, but when I eventually need their service they are on top of my list. If the style of management trickles down, then I've no doubt the staff must be friendly and caring.