EDIT: I have changed my reviews from two stars to one star after our last visit. I decide to give this place another chance, and I fully regret it. The lady giving me a massage got up to 1. answer the phone once, 2. answer the door twice, 3. talk to another patron about their appointments. She answered her cell phone twice and spoke on it while massaging me with one hand (with not much effort, obviously). She talked to the others massaging other guests. I did not feel my muscles got any work done on it when I got out of there. I was so very disappointed, and I will be looking for a different walk-in massage place that I can frequent.
I am usually a happy customer here. But I had such a disappointing experience here today. After my husband signed the receipt with 15% tip, the lady told us that it wasn't enough tip. She got up more than five times during the massage to answer the phone and the door because they were short handed. And to ask for a 20% tip! I said that my husband signed 15% because she got up many times during his massage and she started to show me the other customers receipts telling me that they all left 20% and that massage tip is different than restaurant tip. If you think you aren't getting paid enough, maybe you should raise your prices since it is super reasonable right now rather than forcing your customers to give you a better tip when the service did not warrant it. I have never in my life been stopped because of "not enough tip".
EDIT: I have changed my reviews from two stars to one star after our last visit. I decide to give this place another chance, and I fully regret it. The lady giving me a massage got up to 1. answer the phone once, 2. answer the door twice, 3. talk to another patron about their appointments. She answered her cell phone twice and spoke on it while massaging me with one hand (with not much effort, obviously). She talked to the others massaging other guests. I did not feel my muscles got any work done on it when I got out of there. I was so very disappointed, and I will be looking for a different walk-in massage place that I can frequent. I am usually a happy customer here. But I had such a disappointing experience here today. After my husband signed the receipt with 15% tip, the lady told us that it wasn't enough tip. She got up more than five times during the massage to answer the phone and the door because they were short handed. And to ask for a 20% tip! I said that my husband signed 15% because she got up many times during his massage and she started to show me the other customers receipts telling me that they all left 20% and that massage tip is different than restaurant tip. If you think you aren't getting paid enough, maybe you should raise your prices since it is super reasonable right now rather than forcing your customers to give you a better tip when the service did not warrant it. I have never in my life been stopped because of "not enough tip".