PAMpered Hands & Body Spa

I am highly dissatisfied and disappointed with the owner of this spa. I paid for a body massage for someone dear to my heart, only to find out she opted to offer her a "spa pedicure" instead and had the audacity to consider it of greater value than the massage. I have been a paying customer for the past 3 years....and am normally treated better. But now thinking back, I was more so only dealing with her previous massage therapists, not the owner. And now that she barely has enough therapists to keep her afloat (which after attempting to "reason" with her--I COMPLETELY understand why), her "spa services" are not up to par. I have purchased gift cards for someone with breast cancer, someone with clots in her legs, and a few who just needed a nice little break. And when I voiced to the owner my concern, she brushed me off and refused to entertain the thought of refunding me --especially since this recent policy change. Her tone changed only when she found out who my mother was. Ridiculous. Or perhaps she noticed I was recording the conversation! The point is, when I agreed to purchase the gift card, it was under a different policy. One of which massages were actually being offered on SATURDAYS. Now, they are not. Any other massage locations would have contracted a massage therapist for SATURDAYS!!! Perhaps she just doesn't have the funds. Which makes even more sense. There's no telling who all you have cheated out of their money to keep your bills paid. Thanks for nothing. Sent from my iPhone