O'Reilly Auto Parts

Very disappointed in today's visit. My daughter called this morning at 9 for a stall converter for a 2001 GMC Sierra 1500...4L60E...4.8 engine...the lady assured her it had "high stall" and would be in at 2:15 today. While at another store in Atoka, my daughter decided to call to confirm the part was in. She was told no part was in an nothing had been ordered. So we went to the store to confirm. No order was taken. But he did locate a stock torque converter. The man at the register that I went to brought out a part. When I asked how much stall it had...things took a downhill spiral. From there he told me that I need to determine how much stall in particular I needed and determine if I wanted if Street legal. So I asked what options were available. He was instructed by another co-worker to call tech support. While on the phone, while both my daughter and I were in front of him, he proceeded to tell the tech support...laughingly & sarcastically..."Yeah...can you believe it...the guy sent his girlfriend to get the part." Then he told me to go home and look on the internet and bring back a part number for him to order. I admit I personally did not know the details of the part being ordered, but my daughter did. Very disheartened to be belittled for simply being a female. Sad thing is, he himself didn't even know. I called O'Reilly's in Ada and a technician by the name of Walker assisted me. He confirmed the item I was asking about the "stall" had it in the description as "high stall" , same as what the lady told my daughter in the morning. He told me it would be too difficult to look up the options for other converters. My daughter went back in to check with another representative who pulled up 3 options ranging from $600-1200. So for the man in Atoka with his snide remarks...if he doesn't want to help his customers, he is definitely in the wrong business. I want to thank Seth for completing our order. Not only was he able to give us options, but he also installed the wipers on my daughter's car. Sad to hear that the one good employee that went the extra mile is transferring to a different store...