Hudiburg Parts Department

WORST experience ever! Out $2100 and they couldn't even fix the problem. We paid $2100 for a labor intensive job, 10+ hours of labor. Prior to the work beginning, the ballpark figure went from $2000 to $2700 because they didn't account for some misc. bolts and gaskets. Fortunately, Robbie the service dept manager agreed to keep that at or near the ballpark figure so they offered to do the job for around $2100. They were unwilling to match any local hourly rate, or even look for further discounts that might be available for us. After 3 days, our vehicle was ready to be picked up. Robbie assured me there was no further damage from the lifters going bad. However, within 3 miles of leaving the shop, I get the same noise. SAME PROBLEM. We take the vehicle back in under the warranty of the work they provided. Long story short, they can't fix the real problem and suggest a new engine!! That's when I voiced my concern that we are out $2100 and they didn't even fix the problem. A warranty does NO GOOD when they never actually fix the problem. Apparently Robbie checked with his GM to see if he could get a refund or even partial refund. The GM said NO CHANCE!!! Then to add insult to injury, Robbie claims to have lost my phone number not once, but TWICE!! I'm still waiting on him to return my call about helping us with a decent trade-in offer. However, we already sold the vehilcle and will NEVER use Hudiburg again for anything. They had too many opportunities to fix our relationship and refused to do so every time. Oh, by the way, we secretly got the sales department interested in our "unfixed" vehicle, but sold it to another dealer because Hudiburg wanted to spend 2 hours on an evaluation just to make an offer on it. We went to another dealership and sold the vehicle WITH THE CHECK ENGINE LIGHT ON and walked out with a check in hand in less than 1 hour.