Gold's Gym

If I could give a zero rating, I would. I was weary to start a membership here because of other reviews about billing. I decided to give it a try anyways. When it came time for me to end my month to month membership, I signed the paperwork, expecting two more payments as per the agreement and then everything would be fine; however, this is not the case. Gold’s Gym has been recharging me a charge for 3 months now. At first, their general manager, Shannon, was easy to work with. It took a bit to get her on the phone due to scheduling but we talked and I thought it was going to get fixed. Then a week goes by and she responds to an email saying she was getting her billing team to look at the issue. She has since stopped replying to any communication requests. I even mentioned I would be bringing an inquiry into this businwith the Better Business Bureau. I should have looked here before doing business with them as it appears to be this location on the BBb’s website that had an “F” for failing to respond to 3 or more inquries. That being said, my card is still getting charged. I have done everything I can as a consumer that I know to do to rectify the situation to end this matter but Gold’s Gym is refusing to cooperate. So please, if you’re on the fence about joining Gold’s Gym, this location in particular, I warn you to take caution. Even if you are not on the fence about joining, you may want to consider this as something you may potentially have to deal with. This has been the worst experience in dealing with a business in any regard. I hope they see this is wrong and that this type of behavior Is unacceptable.

I have been a member at Golds since it opened. Great location and access if you live in North or East Edmond. All you can ask for in terms of weights, cardio and classes. Needs to improve on cleanliness and I have complained about that before. Staff needs to interact more in terms of walk-through's for the cleaning. If you are a motivated person and do not need a "coach" to push you to work out then this place works. I am a 5:00 a.m. person and have seen the same groups of men and women for years. Never seen any sexual hanky panky for what it is worth. No gym is perfect. Never had a problem with billing but always did things face to face to make sure I was understood in what I wanted to do and what management's idea was. I would not have stayed here if it did not measure up. The price was right for me.