Our experience started out ok and then ended very badly! This is at the Tulsa store 71st St and 169. The first young man to get our order was nice and polite and took care of us well. Then later I came back up to get ice cream to go for my husband and daughter. I stood for about 3-4 minutes waiting for someone to even recognize that there was someone there sadly one person was fixing malt for the couple in front. The other person was cleaning another malt machine and never looked back to see if anyone was in line.so when the person making the malt for the couple ahead of me gave them their order they looked at me and asked if I'd been helped I stated that I had not. They came over to me and asked what I wanted never once apologizing for my wait period. I politely gave them my order whereas they at three different times had to repeat it. They finally got the order done and then asked if it was to go which I had stated that it was earlier. I calmly waited for the person to find lids for my order. When they did and got them on the cups I nicely asked for a sack to put them in the person totally ignored me and went over to the other person and re-started the conversation they were having. I said may I please have a sack for this the person went over and got me a sack and said here (nothing else) no sorry no here let me bag this for you nothing. I quite promptly said this was horrible service they turned back and looked at me and then turned back to their chat as if I didn't exist! I flatly stated that they didn't even care about their poor service and walked out. This is horrible! I know I won't go back!
All USA
Our experience started out ok and then ended very badly! This is at the Tulsa store 71st St and 169. The first young man to get our order was nice and polite and took care of us well. Then later I came back up to get ice cream to go for my husband and daughter. I stood for about 3-4 minutes waiting for someone to even recognize that there was someone there sadly one person was fixing malt for the couple in front. The other person was cleaning another malt machine and never looked back to see if anyone was in line.so when the person making the malt for the couple ahead of me gave them their order they looked at me and asked if I'd been helped I stated that I had not. They came over to me and asked what I wanted never once apologizing for my wait period. I politely gave them my order whereas they at three different times had to repeat it. They finally got the order done and then asked if it was to go which I had stated that it was earlier. I calmly waited for the person to find lids for my order. When they did and got them on the cups I nicely asked for a sack to put them in the person totally ignored me and went over to the other person and re-started the conversation they were having. I said may I please have a sack for this the person went over and got me a sack and said here (nothing else) no sorry no here let me bag this for you nothing. I quite promptly said this was horrible service they turned back and looked at me and then turned back to their chat as if I didn't exist! I flatly stated that they didn't even care about their poor service and walked out. This is horrible! I know I won't go back!