High fees & few locations but polite and efficient staff. Not a bank for low balance holders, though. They defer to company policy. I'm not even sure anyone on-site has any real authority. I've had the same account with the various banks who buy the locations for the past 32 odd years there and this is the first bank regime to defer so quickly to company policy without attempting to assuage the customer complaints or compromise out of the spirit of mutual benefit. With the abrupt closing of the Bartlesville branch I would be suspect of future banking with Bank of the West in NE Oklahoma.
All USA
High fees & few locations but polite and efficient staff. Not a bank for low balance holders, though. They defer to company policy. I'm not even sure anyone on-site has any real authority. I've had the same account with the various banks who buy the locations for the past 32 odd years there and this is the first bank regime to defer so quickly to company policy without attempting to assuage the customer complaints or compromise out of the spirit of mutual benefit. With the abrupt closing of the Bartlesville branch I would be suspect of future banking with Bank of the West in NE Oklahoma.