I came to Aspen Dental because I had a bad experience with another dentist office saying they accepted my insurance, then billing me the full amount anyway because the receptionist/billing specialist made a mistake. I explained this to the dentist, and he assured me this would not happen at Aspen Dental. He claimed they bill you before any procedures are done, that way you know exactly how much you are paying and are not stuck with any surprise bills. Just to be certain, I asked for a predetermination with the office manager so I knew exactly how much of the bill I was responsible for. The actual procedure went very well. They explained to me where, why, and how they were doing the procedure, and it was relatively painless. Then, the bills started showing up. I received three separate bills, which was confusing because I had asked for a predetermination. I called when I received the first bill, and the office manager said they would write it off. After the next bills, I called and asked why I was getting additional bills after I had already paid what the predetermination said I would pay. I was informed that "we do in-house predeterminations because a predetermination with your insurer takes a lot of time." I asked to speak with the office manager and told her that was not what the dentist told me before I received treatment. She specifically told me to disregard the next bill. She said she would look into it and call me back to straighten everything out. I never got a call back and I got a collection notice in the mail for the last bill. I have tried to pay this off, but the phone number and website listed in the notice do not work! I am very disappointed in how they handled this and I would NOT RECOMMEND Aspen Dental to anyone who wants transparency with billing and insurance.
All USA
I came to Aspen Dental because I had a bad experience with another dentist office saying they accepted my insurance, then billing me the full amount anyway because the receptionist/billing specialist made a mistake. I explained this to the dentist, and he assured me this would not happen at Aspen Dental. He claimed they bill you before any procedures are done, that way you know exactly how much you are paying and are not stuck with any surprise bills. Just to be certain, I asked for a predetermination with the office manager so I knew exactly how much of the bill I was responsible for. The actual procedure went very well. They explained to me where, why, and how they were doing the procedure, and it was relatively painless. Then, the bills started showing up. I received three separate bills, which was confusing because I had asked for a predetermination. I called when I received the first bill, and the office manager said they would write it off. After the next bills, I called and asked why I was getting additional bills after I had already paid what the predetermination said I would pay. I was informed that "we do in-house predeterminations because a predetermination with your insurer takes a lot of time." I asked to speak with the office manager and told her that was not what the dentist told me before I received treatment. She specifically told me to disregard the next bill. She said she would look into it and call me back to straighten everything out. I never got a call back and I got a collection notice in the mail for the last bill. I have tried to pay this off, but the phone number and website listed in the notice do not work! I am very disappointed in how they handled this and I would NOT RECOMMEND Aspen Dental to anyone who wants transparency with billing and insurance.