I took my nephew into Amazing Smiles for his cleaning. This was my second visit to the dental practice. The first visit was wonderful, even my nephew sang the praises of the dental assistant. However, this visit was below expectations. First, the dental assistant was in a bad mood and she was unpleasant. This mood was on her face and voice. Additionally my nephew said the cleaning was rough. After the cleaning she and I spoke regarding to the next appointment and I explained I wanted the appointment to be in December when school was not in. She took issue with that as well. The other issue that I had was that my nephew said his mouth was gritty. She did not allow him to rinse his mouth. She just told him that his mouth would feel better once he brushed his teeth. It was around 11am or so when the cleaning was completed. My nephew was not going home, he was going back to school. If she did not want the rinsing of his mouth to occur in the patient area, I am not sure why she did not suggest the bathroom. He was given a toothbrush and toothpaste upon leaving the office. I had to go to Sprouts, purchase a bottle of water and let him go into the bathroom to brush his teeth. I not only completed this Google Review but I reviewed my visit upon leaving. I have not heard from anyone at Amazing Smiles. If the organization is not responding to customer complaints what is the purpose of asking for the feedback.
All USA
I took my nephew into Amazing Smiles for his cleaning. This was my second visit to the dental practice. The first visit was wonderful, even my nephew sang the praises of the dental assistant. However, this visit was below expectations. First, the dental assistant was in a bad mood and she was unpleasant. This mood was on her face and voice. Additionally my nephew said the cleaning was rough. After the cleaning she and I spoke regarding to the next appointment and I explained I wanted the appointment to be in December when school was not in. She took issue with that as well. The other issue that I had was that my nephew said his mouth was gritty. She did not allow him to rinse his mouth. She just told him that his mouth would feel better once he brushed his teeth. It was around 11am or so when the cleaning was completed. My nephew was not going home, he was going back to school. If she did not want the rinsing of his mouth to occur in the patient area, I am not sure why she did not suggest the bathroom. He was given a toothbrush and toothpaste upon leaving the office. I had to go to Sprouts, purchase a bottle of water and let him go into the bathroom to brush his teeth. I not only completed this Google Review but I reviewed my visit upon leaving. I have not heard from anyone at Amazing Smiles. If the organization is not responding to customer complaints what is the purpose of asking for the feedback.